Q: Will my payment information safe?
A: The Server center will encrypt all the payment information (credit card No., expiration date and so on) and uses a Secure Sockets Layer (SSL) to transmit your payment information to the VeriSign server. You can click here to view our credit card security assurance.
Q: How can I track my parcel?
A: Our customer service will send you an e-mail with tracking number.
Q: What are your membership benefits?
A: Membership is absolutely free. Membership allows you to use the 'My Account' feature making repeat purchases easier. You can view your earlier shopping carts and orders and reload them into your present shopping cart. You can mark your frequent purchases and you don't need to search for part numbers.
Q: If I forgot my password. What shall I do then?
A: You can follow instructions listed below to get back your password.
1. Visit the 'My Account' page.
2. Click on the link named 'Forgot your Password?
3. Provide your email address in the next page.
Your password (a new randomly generated or the old one) will be mailed to your email address immediately. If you are provided a new password, you can change your password after logging in with your new password and clicking the "Change Password " link in the 'Your Account' page.
Q: What is your privacy policy?
A: We take privacy very seriously at our company and have the following privacy policy appropriately: We only collect information that we require to process your order, such as your credit card details and mailing address. All the information is kept completely confidential and private and will never be rented, shared or sold.
Q: What are your payment methods?
A: We use the credit card which is very convenient. You can choose both "Visa" and "MasterCard".
Q: Can you ship worldwide?
A: Yes, we ship our products all over the world. And we offer safe and rapid delivery. We now have an alternative of modes of transport.
Q: How long will it take to receive my order?
A: Our consumer service and delivery division will confirm all of your details. Your order will probably be delivered inside 72 hours since the time you place your payment. It normally requires 2-5 nights the moment your purchase has been delivered until the time you obtain it. (Company days excludes weekends and holidays.)
Q: How to make an order from your website?
A: Here are the step-by-step instructions to help you make an order from our website:
(1) Choose your favorite products, pleases write your color, size clearly.
(2) Add the goods into "shopping cart", filling in your information (address, zip code, email address, telephone, etc.) more precise better, so that we can delivery timely.
(3) If you want to receive merchandise faster, you can pay more 20$ to select "DHL".
(4) Choose your payment model, you can choose both "Visa" and "MasterCard", and at the same time fill in your Credit Card information.
(5) Click "check out" to finish all the procedure. If you have anything unclear, please feel free to contact our Customer Service coachoutletsalesus@hotmail.com!
